ArtCAM Express Support & Training

For over 30 years we have only had one goal at Delcam, producing first class design and manufacturing software that is backed with all the support and training required to, not only get you working quickly but maximise your productivity.

However you choose to learn, you can work from an array of basic, intermediate and advanced support materials to help you get the most out of your ArtCAM Express software and its modules.

The Express Getting Started Guide:

When you purchase your ArtCAM Express software you will get a user guide that will tell you everything you need to know about the features and functionality available within ArtCAM Express to get you started instantly.

Learn Through The Software:

Documentation:

Within the software you can access additional guides and help at the click of a button. You can simply go to the inline help and search an electronic guide that covers individual features or the various design and manufacturing processes. If you want to find information on the latest software developments within Express, you can find it instantly in a dedicated ‘What’s New’ section. What’s more, there is a reference button within each feature dialog box so that you have immediate help, without the need to search. If you are an ArtCAM Express module customer, further support materials for each of the specific modules can be found in the dedicated modules tab within ArtCAM Express.

Videos:

If you need to see to learn, then the ArtCAM Live tab is for you. So long as you are connected to the internet you can view the Live tab which will display an array of several short videos covering new functions, techniques, and changes in the program. The content is routinely updated to cover any changes within the software, to give you the best support available.

Tutorials:

If you prefer more interactive learning why not try the ArtCAM Express Tutorials tab? Here you can download a range of tutorial packs, which include videos showing a particular process, a document giving you step-by-step directions on how to reproduce what you have seen, and the necessary data files so that you can re-create the design for yourself.

Learn Online:

Videos covering a range of industries and design and manufacturing techniques can all be found on www.artcamexpress.com or ArtCAM’s very own Facebook and You Tube pages.

Talk To ArtCAM’s Online Community:

If you have a question, query or would like to see some of the interesting ways in which ArtCAM Express is used why not visit the ArtCAM forum? The forum is the online home for our community of ArtCAM users from around the world who share their in depth knowledge of ArtCAM on a daily basis. ArtCAM Express customers also have access to their own dedicated area of the forum.

Watch a DVD:

To purchase your own copy of the ArtCAM Express training dvd click here.

(Please note that this DVD is currently only available in English).

E-Mail Us:

If you have issues with setting up your software, you can e-mail us online-support@artcam.com. Typical response time is 24 - 48 hours. For sale enquiries please e-mail: info@artcam.com. If your e-mail, however falls outside of the definition of basic installation and is a technical support issue, you will be asked to call our technical Support line or referred to the ArtCAM Forum.

(Please Note:

- This does not include weekends.

- Please allow extra time around U.K. and U.S public holidays.)

Talk To A Specialist:

If you can’t find the answers you need in any of the areas mentioned, you can call one of our dedicated ArtCAM Express technical support lines. So that we can handle your enquiry as quickly and efficiently as possible please ensure the following:

• Your customer ID and Dongle ID. (We need to verify that you are an ArtCAM Express customer before we can provide any technical support.)
• If it is an installation issue, please ensure that: a) you have installed the latest patches and updates, where applicable, b) you have checked the installation help documents on the Forum.

Calls within the UK

UK Call Fee-based Technical Support: 0904 514 2702

Please be aware that all U.K calls to this number are charged at £1.02 per minute from BT Landlines plus network extras. Call charges from other networks may be higher and from mobiles will be considerably more. Please speak to your service provider for specific call charges. Call duration is subject to the level of support required however they will not exceed more than 30 minutes.

The U.K. Support Line hours:

Monday – Friday: 9 am -12.30pm - 1pm - 5 p.m.

Weekends & U.K Bank Holidays: Closed

Calls within the U.S.A

U.S Call Fee-based Technical Support: 877 335 2261 Ext: 611

All support calls to the U.S. support line will be charged on a per ‘instance’ basis. Each instance is charged at $30 and provides 15 minutes of telephone support. If your support call requires longer than this you will be informed on the phone, prior to exceeding this time, where you can then choose to purchase additional instances.

The U.S. Support Line hours:

Monday – Friday: 10 am -12.30pm - 1pm - 5 p.m EST (Eastern Standard Time).

Weekends & U.S Bank Holidays: Closed

For more information on our ArtCAM Express support policy please click here.

Please note: If there is a known or validated defect with your Express software that is related to your support enquiry, the fee may be reimbursed at a later time by the support consultant.